The following is a guest post written by Vicky Anglin from Vicky’s Virtual Office.
1. Customer service
I cannot say enough about that. When I go into a business and no one greets me or offers to help me find what I came to their business for, I often leave right away or only buy the one item I came in to buy. A simple hello, can I help you or how are you, goes a long way with me. Another thing to ask is if there is anything else you can help the customer with and really mean it. Look them in the eye when you talk to them. If they come into your place of business more than once, be familiar with and use their name! I recently changed where I bank because of these things. I had been using my old bank for about 4 years and they never called me by name. I do not even live in a large city so that is no excuse.
If you do not have any, you had better start learning them or teaching them to your employees. Please and thank you go a long way to making and keeping good customer relations. Write thank you cards. Send thank you E-mails. Give small thank you gifts to your first time and long time loyal customers. In today’s virtual world bad manners run rampant and I have to tell you, I am old school, if you want my business you had better not be in with the bad mannered crowd. I am not sure why we have gotten to this point because a simple please or thank you do not take any time and certainly do not cost us anything. They do bring a large return though.
3. Hire a Virtual Assistant
A VA can do all the mundane routine tasks that come up in your office so you have more time for the important stuff, like taking good care of your customers! Virtual office professionals are independent contractors, clients’ do not have to pay taxes, insurance, or any fringe benefits. There is no requirement for office space or equipment, and clients only pay for work performed. Unlike temporary workers, VA’s are entrepreneurs and have a vested interest in their clients’ success because the engagement often leads to long-term relationships and referrals. Typically, VA’s services include executive administrative support, bookkeeping services, concierge services, travel arrangements, desktop publishing, mailing services, sales and marketing support, research and so much more.
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